This hotel is situated in Cancún by the Mexican Caribbean. The resort area offers a wonderful white beach, majestic lagoon sunsets and a stunning ocean view. Various shopping venues, restaurants and bars are located in the hotel's vicinity. The centre of Cancún is only about 35 minutes away and the airport is 15 minutes away with the local bus service.

341 rooms are located on 12 storeys and can be reached by 5 lifts. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities available at the complex include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the complex feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a hotel shuttle bus. A business centre with fax machine and projector is available.