The hotel is located within walking distance of the Field’s Shopping Center. The train station is approximately 700 m away and the beach is roughly 4.5 km away. The hotel has its own metro station, meaning that guests are able to take the metro straight from the hotel to the centre of Copenhagen, which can be reached in only 10 min. Copenhagen Airport is 3 km away.

The hotel welcomes guests in a 23-storey building with a lift and 814 non-smoking rooms. Guests are warmly welcomed by multilingual staff (English, German, French) at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities available at the hotel include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are a number of shops, including a souvenir shop. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include medical assistance, room service (for a fee), a laundry service and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service (for a fee). Bicycle storage is also available. A business centre with fax machine and projector is available.