The hotel is situated in the centre of Copenhagen close to the Tivoli and the nearest station is Metro Noerreport. Local buses stop around the corner, and the Ny Carlsberg Glyptotek Museum is 350 m from the hotel. Tourist attractions such as the Little Mermaid and the zoo are within easy reach and the hotel is 9 km from Copenhagen Airport.

The hotel welcomes guests in a 5-storey building with 2 lifts and 352 non-smoking rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, currency exchange service and cash machine. Wireless internet access in public areas allows guests to stay connected. The hotel has wheelchair-accessible facilities. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a laundry service and a coin-operated laundry. A bicycle hire service gives guests the opportunity to explore the surrounding area independently. A fax machine is available for guests' business needs.