The hotel is located in the heart of Copenhagen, within walking distance of the Tivoli Gardens, the Town Hall Square, the city’s pedestrian shopping streets and the waterfront. The city’s central station is just a 10-minute walk away. Copenhagen Airport is approximately 12 km from the hotel.

Units include 510 double rooms located in a 12-storey main building and a 14-storey auxiliary building. Guests are warmly welcomed by English-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities available at the hotel include a baggage storage service, a safe and a currency exchange service. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, room service and a laundry service. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.