This hotel is located in Costa Adeje, 350 m from Playa del Duque and 250 m from Playa de Fañabe, both sandy beaches. Around 100 m away is a bus stop and Playa de las Americas is just 2 km away.

The hotel has 413 rooms, including 12 junior suites and 205 double rooms, which are located on 4 storeys and are reachable by 6 lifts. Multilingual staff at the reception desk in the lobby are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access is provided in public areas (no extra charge). The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. Souvenirs can be purchased at the gift shop. The grounds of the hotel feature a playground and a lovely garden. Travellers with their own cars can use the parking spaces (no extra charge) (subject to availability). Further services include a 24-hour security service, a car hire service, a transfer service, room service, a laundry service, a hairdresser and a page service. Active guests can make use of the bicycle hire service to explore the surrounding area.