This hotel has a great location, just 13 miles from downtown Chicago. Brookfield Zoo lies around 10 minutes drive from the hotel and the nearest lakefront beach is some 20 minutes away. Midway airport is roughly 12 km from the hotel and O'Hare airport is about 17 km away. There is a free shuttle bus service to Midway Airport and locations throughout the surrounding area.

297 rooms, including 3 junior suites, 5 suites and 114 double rooms, are available to guests in a 7-storey main building and a 6-storey auxiliary building. Guests are warmly welcomed by English-speaking staff at the reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe, cash machine and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops, including a supermarket. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand, a TV room and a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, medical assistance, a transfer service, room service (for a fee), a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.