The hotel is situated not far from the harbour of Muelle Puerta Maya, right at one of the largest coral reefs off the island. The international airport is approximately 5 minutes away.

The complex has a lift and features 342 rooms. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket. The grounds of the complex feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the car park. Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, 24-hour room service, an alarm call service and a laundry service. Guests can also use the bicycle storage facilities. To assist guests with their business and communication needs, the business centre offers a fax machine. Lectures, presentations and meetings can be held in one of the 2 conference rooms.