The hotel is located on the road to the airport, opposite the airport itself. It is surrounded by well-tended gardens and lies close to the Dubai World Trade Centre and the centre of the city lies around 7 km away. A complimentary shuttle bus service transports guests to the city centre, the nearby shops and Jumeirah Beach. Links to the public transport network can be found directly outside the hotel.

383 rooms are located on 2 storeys and can be reached by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The holiday village has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services include a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service, a hairdresser and a hotel shuttle bus. Cyclists can make use of the bicycle storage area and hire service. To assist guests with their business and communication needs, the business centre offers a fax machine.