Conveniently located in the heart of Dubai, within walking distance of the BurJuman shopping centre, the hotel offers luxurious accommodation with Middle Eastern flair. The city centre is around 1 km away and the nearest metro station is some 100 m from the property. Jumeirah Beach is approximately 5 km away and Dubai Mall is around 10 minutes' drive away. The hotel is situated 15 minutes by car or 10 minutes by Dubai metro from Dubai International Airport.

The hotel has 6 junior suites, 12 suites, 140 single rooms and 52 double rooms, which are located on 4 storeys and are reachable by lift. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A business centre with fax machine and projector is available.