This hotel is centrally situated in front of Santa Maria Novella train station and is a few minutes from shopping venues and the historical centre as well as the convention centres. Florence airport is 5 km from the hotel.

80 non-smoking rooms are located on 5 storeys and can be reached by lift. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a supermarket, are great for shopping or just browsing. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Other services include a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. A business centre with fax machine and projector is available.