This hotel is situated in the Billbrook district of Hamburg and offers excellent travel links. The city centre is 8 km away and there is a bus stop to be found directly in front of the hotel. Hamburg's main train station, the harbour and countless shops are some 7 km away and the Alster and Elbe rivers are 4 km away. Restaurants and bars are situated approximately 1 km from the hotel, the Tierpark Hagenbeck (zoo) is about 10 km away and it is 8 km to Hamburg's musicals theatre. Hamburg airport is some 15 km away.

The hotel has 9 suites, 8 apartments and 138 double rooms, which are located on 6 storeys and are reachable by lift. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service and a safe ensure a comfortable stay. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services include room service (for a fee) and a laundry service. A business centre with fax machine and projector is available. 20 conference rooms are available for lectures, presentations and meetings.