The hotel is located close to Taksim Square, which is in the city centre and approximately a 10-minute walk away. From Taksim Square there are public transport links to all over the city. Shops, cafes/restaurants and bars can also be found within 500-1000 metres of the hotel. Istanbul Ataturk Airport is approximately 21 km from the hotel and Sabiha Gokcen International Airport is roughly 42 km away.

132 suites and 10 studios are located on 20 storeys and can be reached by lift. Guests are warmly welcomed by multilingual staff (English, German, French) at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access (for a fee) is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service (for a fee), a laundry service, a hairdresser, a coin-operated laundry, a hotel doctor and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.