Located on the west coast of Phuket Island and 16 km away from Phuket town, the accommodation is in the centre of the popular Karon resort. The sandy beach is an easy 3-minute walk away. The resort benefits from a backdrop of tropical vegetation and an extensive range of shopping and dining outlets within the local area. It is a scenic 45-minute drive from Phuket International Airport.

Guests have a choice of 335 rooms located in a 9-storey main building and a 3-storey auxiliary building. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort offers various facilities for guests with disabilities. 2 lifts and wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the resort feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the car park. Other services include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, room service, a laundry service and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.