The hotel enjoys a central location within walking distance from many restaurants, less than 5 km from Disney Maingate and 2.5 km from ESPN World of Sports. The hotel is located 25 km from Universal Studios, 15 km from Sea World and 13 km from the Lake Buena Vista Outlets Tourist zone.

429 non-smoking rooms and 4 suites are located on 7 storeys and can be reached by 6 lifts. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a baggage storage service, safe, cash machine and drinks machine ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, room service, a laundry service, a hairdresser and a hotel shuttle bus. Complimentary newspapers are available. A business centre with fax machine and projector is available.