This waterfront hotel is situated close to the Epcot theme park, the Downtown Disney area and Disney's BoardWalk area. Guests may take advantage of the shuttle bus service to the famous Walt Disney World theme parks. The centre of Lake Buena Vista is approximately 3 km from the hotel and Orlando is around 30 km away. Other nearby places of interest include Cirque du Soleil – La Nouba (2 km), SeaWorld Orlando (10 km), Universal Studios and Wet'n'Wild (both around 18 km).

The resort has a lift and features 1008 non-smoking rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the resort feature a playground and a lovely garden. Additional amenities include a newspaper stand and a playroom. Guests arriving by car can park their vehicles in the garage (no extra charge) or in the car park (for a fee). Further services and facilities include a childcare service, room service (for a fee), a laundry service, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area.