This historical city hotel is located in the square that bears a statue and name of Luís Vaz de Camões, the soldier poet who told the story of Portugal's discoveries in his epic poem, "Os Lusíadas". To this day, Bairro Alto remains synonymous with creativity and revolution, the latter if only in spirit since the people's uprising in 1974. The Bairro Alto district (literally the Upper City) is an historic enclave dating from 1513, which is reached in a unique way via the Santa Justa Elevator (a structure reminiscent of the Eiffel tower in Paris) from the lower city. At night the area comes alive with some of the finest Fado cafes in the city, along streets lit by Victorian lanterns. In recent times, Bairro Alto has also made a name for itself as an alternative shopping destination, popular with those looking for fashion and designs outside the mainstream.

The hotel was built in 1845. The hotel has a lift and features 55 rooms and 4 suites. Guests are warmly welcomed by multilingual staff (English, German, French) at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional facilities include a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.