The hotel enjoys a superior location close to London's Hyde Park. Numerous sightseeing attractions such as the Marble Arch, Queensway and Oxford Street lie within easy reach of the hotel and public transport links, as does Heathrow Airport.

The hotel has a lift and features 189 rooms. Multilingual staff (English, German, French) at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a baggage storage service and a safe. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. There are a number of shops as well. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a car hire service, a transfer service, room service, an alarm call service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.