Located in the heart of Croydon and only 2 minutes' walk from the main shopping areas, restaurants and bars, the hotel is easily accessible from East Croydon station (approximately 10 minutes' walk) from where trains run frequently throughout the day taking guests to London City and London Bridge (15 minutes away), London Victoria/West End (15 minutes away) and Gatwick Airport (20 minutes away). Crystal Palace Stadium is also only 10 minutes away by train and Wimbledon Tennis Ground is 30 minutes by tram.

The hotel welcomes guests in a 10-storey building with a lift and 156 rooms. The reception desk is open round the clock. Amenities include a baggage storage service, safe, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a babysitting service, a childcare service, a car hire service, medical assistance, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.