This popular luxury hotel is situated in the central location of Portman Square, close to Hyde Park and the famous shopping area of Oxford Street. Numerous restaurants and bars are just a short walk from the hotel. Marble Arch tube station is less than 5 minutes from the hotel.

The hotel has 445 rooms, including 56 suites, 18 single rooms and 362 double rooms, which are located on 9 storeys and are reachable by lift. Multilingual staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Services such as a cloakroom, baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, translation services, room service, a laundry service, a hairdresser and a coin-operated laundry. Complimentary newspapers are available. A business centre with fax machine and projector is available.