This luxurious hotel is located centrally, close to the Tower of London as well as Tower Bridge and enjoys wonderful views over the Thames. Plenty more sightseeing attractions are also located nearby including St. Paul's Cathedral and numerous shopping opportunities. London Heathrow airport can be reached in an hour by making use of public transport (roughly 30 km from the hotel.

The hotel has 307 rooms, including suites, 38 apartments, 67 single rooms and 10 double rooms, which are located on 12 storeys and are reachable by 3 lifts. Multilingual staff at the reception desk in the lobby are happy to answer any questions. A cloakroom, a baggage storage service and a safe are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Children can enjoy the playground. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, translation services, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.