The hotel is conveniently situated in the heart of London, just a few metres away from all major attractions and the award-winning shopping centre County Mall. It is also close to train, bus and coach stations, exclusive restaurants, bars, pubs, cinemas and theatres. It is only 5 km from Gatwick Airport.

Guests have a choice of 370 rooms located in two 12-storey buildings with lifts. Multilingual staff at the 24-hour reception desk are happy to answer any questions. Services such as a cloakroom, a baggage storage service and a safe ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a car hire service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a projector.