The hotel is set in London, 450 yards from Hammersmith Apollo and 750 yards from Riverside Studios. Only 7 minutes’ walk from Hammersmith Tube station. Olympia Exhibition Centre is 0.7 miles from LUMA Concept Hotel, while Portobello Road Market is 1.7 miles away. London Heathrow Airport is 10 miles from the property.

The hotel has 10 junior suites, 2 single rooms and 26 double rooms, which are located on 2 storeys and are reachable by lift. English- and French-speaking staff at the reception desk in the lobby are happy to answer any questions. A baggage storage service and a drinks machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Guests' vehicles can be parked in the garage, subject to availability. Further services include a 24-hour security service, room service and a laundry service. The business centre is on hand for guests' business requirements and provides a fax machine.