The hotel is within walking distance to Hyde Park and Kensington Palace Gardens, in close proximity to Paddington station, which has direct links to Heathrow Airport and Lancaster Gate. Bayswater and Queensway Underground stations are nearby, providing easy access to all areas of London.

The hotel has a lift and features 200 rooms and 32 suites. The reception desk is open round the clock. Services such as a cloakroom, baggage storage service, safe and currency exchange service ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. There are a number of shops as well. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, room service, an alarm call service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. A business centre with fax machine and projector is available.