This hotel is located in Westminster, on the south side of Westminster Bridge, a short walk from Waterloo Station. Guests have access to the London Underground (Northern, Bakerloo and Jubilee Lines) and a number of train routes heading to the south east of England. The restaurants and bars of South Bank are just 100 m away and it is 200 m from the Thames. It is perfectly situated within short walking distance of London's key tourist attractions, including Big Ben, the Houses of Parliament, the SEA LIFE London Aquarium, the London Eye, South Bank, BFI IMAX Cinema, the Imperial War Museum, Westminster Abbey, Trafalgar Square and Buckingham Palace. Oxford Street is 1.5 km and it is 2 km from the hotel to Hyde Park. London - City Airport is 14 km away and it is 28 km from London - Heathrow.

54 suites, 545 studios and 422 double rooms are located on 16 storeys and can be reached by lift. The reception desk in the lobby is staffed round the clock. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include a childcare service, a car hire service, room service (for a fee), an alarm call service, a laundry service and a hairdresser. A business centre with fax machine and projector is available.