This sophisticated luxury hotel is ideally located at the heart of Westminster. The hotel is well connected to the local tube network, which makes exploring the most important tourist attractions and the numerous shopping areas and other entertainments easy. Close-by attractions, some of which can be reached by foot, include Buckingham Palace, Big Ben and Westminster Abbey (around 600 m away), the London Eye (1.2 km away) and the National Gallery (1.9 km away). City Airport is approximately 16 km from the hotel, Heathrow is 24 km away, Gatwick 44 km, Luton 56 km and Stansted 63 km.

The hotel has 2 lifts and features 337 rooms, including 23 single rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a coin-operated laundry. Complimentary newspapers are available. A business centre with fax machine and projector is available.