This fashionable, traditional hotel is located at the heart of London and is well served by public transport from Charing Cross tube station. It is just a short distance to Trafalgar Square and Covent Garden. Restaurants and bars fill the surrounding area, and it is just a few metres to shops, bar and nightclubs.

The hotel was built in 1864. Guests have a choice of 33 apartments, 9 single rooms and 206 double rooms located in two 6-storey buildings with lifts. Multilingual staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Services such as a cloakroom, baggage storage service, safe and currency exchange service ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional facilities include a TV room. Further services and facilities include a 24-hour security service, a car hire service, translation services, room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. A conference area (business centre) with a fax machine and a projector is available.