The hotel is located along a main road some 500 m from Buckingham Palace and other top London attractions such as the Houses of Parliament. Victoria Station (railway) is close by and Victoria Tube station (Victoria, District and Circle Lines) is just a 2-minute walk away. An abundance of shops and nightclubs are around 1 km away and it is a mere 100 m to the nearest bars, restaurants, pubs and links to the public transport network.

The hotel was built in 1862. Guests have a choice of 348 non-smoking rooms, including 3 suites, 25 single rooms and 319 double rooms, located in a 7-storey main building and a 5-storey auxiliary building. English- and French-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. Everyday necessities can be purchased at the supermarket. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a library. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a car hire service, room service, an alarm call service, a laundry service and a coin-operated laundry. A business centre with fax machine and projector is available.