This hotel is situated in the heart of London's inner city, directly next to the famous Marble Arch monument and just a short stroll from Marble Arch underground station. Guests may take advantage of the many shopping and entertainment venues, which are within easy reach.

18 junior suites, 21 suites, 8 apartments, 147 single rooms and 861 double rooms are available to guests in an 8-storey main building and a 7-storey auxiliary building. The reception desk is open round the clock. Amenities available at the hotel include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops as well. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, a transfer service, room service, an alarm call service, a laundry service and a hotel shuttle bus. A business centre with fax machine and projector is available.