This first-class hotel is located at the heart of London directly opposite Hyde Park and within walking distance of Oxford Street's numerous shopping opportunities, various sightseeing attractions such as Buckingham Palace and the buzzing nightlife scene in the London districts of Knightsbridge and Mayfair. In addition, the park allows guests to take some time out from the noisy and hectic metropolis.

The hotel has 260 rooms, including 24 suites and 30 single rooms, which are located on 8 storeys and are reachable by 3 lifts. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services include a 24-hour security service, a babysitting service, a childcare service, medical assistance, 24-hour room service, an alarm call service, a laundry service, a hairdresser and a coin-operated laundry. Complimentary newspapers are available. A business centre with fax machine and projector is available.