This elegant, well-known hotel is situated directly beside the River Thames and in Convent Garden at the heart of the theatre district of London. Only a few minutes away, guest will reach The London Eye (moving wheel) and Soho. It offers convenient links to many of the links to the public transport network, meaning that London's top tourist attractions, as well as numerous shopping and entertainment venues, are all within easy reach.

The hotel was built in 1889. 263 rooms, including 68 suites, 37 single rooms and 144 double rooms, are available to guests in an 8-storey main building and a 9-storey auxiliary building. Guests are warmly welcomed by multilingual staff (English, German, French) at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops, including a souvenir shop. Additional amenities include a newspaper stand and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. A business centre with fax machine and projector is available.