This city hotel is located next to Tower Bridge and the Tower of London. Shops, restaurants and bars are in the hotel's immediate proximity and the nearest tube station is Tower Hill.

12 suites, 89 single rooms and 694 double rooms are located on 12 storeys and can be reached by lift. Check-in and check-out are possible at any time at the 24-hour reception desk. A cloakroom, baggage storage service, safe, currency exchange service and cash machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Other services include room service and a laundry service. A business centre with fax machine and projector is available.