The hotel enjoys a central location close to Buckingham Palace (1.5 km). Westminster Abbey is 800 m and Victoria Train Station 500 m from the hotel. A selection of restaurants, bars, pubs, nightspots and shopping venues and the bus station are to be found some 5 minutes’ walk away. The River Thames and the Tate Gallery are approximately a 10-minute drive from the establishment.

The complex has a lift and features 91 rooms, including 9 single rooms and 55 double rooms. Guests are warmly welcomed by multilingual staff (English, German, French) at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The complex has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a transfer service, 24-hour room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.