This popular hotel enjoys a wonderful central position at the heart of Madrid. Situated on the Reina Cristina Avenue, the hotel is close to Retiro Park, the Prado art museum and the airport. Nearby is Atocha train station, Reina Sofia Arts Centre, the Thyssen Bornemisza Museum, San Jerónimo el Real and the Botanical Gardens.

The hotel has 3 lifts and features 245 rooms, including 6 suites and 29 single rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a car hire service, medical assistance, room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. A business centre with fax machine and projector is available.