The hotel is located in the heart of Madrid, in the Triangle of Art, which is home to the most visited museums in the capital. The hotel is strategically located, 600 m from Atocha train station and there are numerous restaurants and bars nearby. Puerta del Sol is some 850 m away and Plaza Mayor is also about 850 m away.

138 rooms, including suites, 6 single rooms and 131 double rooms, are located on 7 storeys and can be reached by lift. English- and French-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a souvenir shop. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a car hire service, medical assistance, a transfer service, room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.