This city hotel enjoys a strategic location in the business district in the heart of the Paseo de la Castellana in Madrid. The establishment lies adjacent to the Santiago Bernabeu football stadium (home of Real Madrid) and the conference centre. Guests will find a number of restaurants and public transport links to the subway and bus stations in the immediate vicinity, whilst the hotel is a 10-minute trip from the Juan Carlos I trade fair complex. Attractions in Madrid, such as the Museo del Prado art gallery are around 5 minutes away by public transport. Barajas International Airport is approximately 10 km from the accommodation, or a 15-minute journey away.

Guests have a choice of 262 double rooms located in two 11-storey buildings with lifts. Guests are warmly welcomed by multilingual staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a babysitting service, a car hire service, room service (for a fee), a laundry service, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. A business centre with fax machine, projector and photocopier is available.