This hotel is situated at the heart of the city close to the Gran Via, one of the largest shopping districts with countless shops, restaurants and pubs. Guests at this hotel are able to enjoy a beautiful view of the park, in which visitors are able to enjoy typically Spanish dining and drinking as well as a stroll in the sun. Thanks to its privileged location, guests are able to achieve the most important cultural sights on foot such as the Puerta del Sol, the Museo del Prado, the Museo Thysen, the Museo Reina Sofia, the Palacio Real, the Parque del Retiro and the Plaza Mayor. The nearest public transport links are within metres of the hotel entrance (as are taxis).

10 single rooms and 38 double rooms are located on 3 storeys and can be reached by lift. Multilingual staff (English, German, French) at the 24-hour reception desk are happy to answer any questions. A baggage storage service and a safe are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Other services include a 24-hour security service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. To assist guests with their business and communication needs, the business centre offers a fax machine.