This luxury hotel is popular for its central location in the heart of Madrid, on the famous Gran Via. It is surrounded by shops, banks, fashion boutiques, cinemas, thereatres and nightclubs. It is not far to the historic centre of Madrid with the royal palace, the opera house, Puerta Del Sol, Cibeles, Del Prado, Reina Sofia and the Thyseen museum. Public transport is available directly in front of the hotel, as well as the Santo Domingo underground station.

The hotel has 232 rooms, including 18 suites, 24 single rooms and 155 double rooms, which are located on 9 storeys and are reachable by 3 lifts. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service on request, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A business centre with fax machine and projector is available.