Situated in Madrid city centre, next to Plaza Mayor, the hotel enjoys a magnificent location close to historical monuments and places of interest. Puerta del Sol, the Royal Palace and Atocha Station are all close by. A variety of bars can be found in the vicinity. The hotel can be easily reached on the M-30 motorway. Toldeo underground station can be found in the immediate vicinity, as can the cathedral and El Rastro. Mendez Bus Station is about 4 km away and Barajas Airport is 20 km away.

The hotel has 6 single rooms and 140 double rooms, which are located on 5 storeys and are reachable by lift. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available.