This hotel is located in the north west of Madrid in the Julian Camarillo and near Alcala Street. The Metro station Suanzes is just around the corner from the hotel and the surrounding area is littered with an abundance of shops, bars, restaurants and nightclubs. It takes just 10 minutes by car to Barajas Airport. The hotel is situated next to the Juan Carlos I Trade Fair Park and has good transport links for visiting Madrid and the area surrounding the city.

The hotel has 8 suites and 204 double rooms, which are located on 4 storeys and are reachable by lift. English- and French-speaking staff at the 24-hour reception desk are happy to answer any questions. A cloakroom, baggage storage service, safe and currency exchange service are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a car hire service, room service, an alarm call service, a laundry service and a coin-operated laundry. A business centre with fax machine and projector is available.