This hotel is located in Avd. de América, just 5 min away from the exclusive quarter of Salamanca (business and shopping area) and very close to the Paseo de la Castellana. With direct access to Barajas Airport and IFEMA (trade fairs and conventions centre) and easy access to the city centre as well as Atocha station and the popular Triangle of Arts. The metro station is 2 minutes walking distance from the entrance of the hotely.

Guests have a choice of 21 junior suites, 12 suites and 282 double rooms located in two 13-storey buildings with lifts. Guests are warmly welcomed by multilingual staff (English, German, French) at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a souvenir shop. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. A business centre with fax machine, projector and photocopier is available.