This hotel lies right in the centre of Madrid between Gran Vía, Plaza del Callao and Puerta del Sol. It enjoys a stunning location, surrounded by plenty of entertainment opportunities such as cinemas, theatres and tourist attractions. Plaza Mayor, Plaza de España and Plaza de Cibeles all lie close to the hotel.

Guests have a choice of 220 non-smoking rooms located in an 8-storey main building and a 6-storey auxiliary building. The reception desk is open round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Other services include a 24-hour security service, a car hire service, medical assistance, room service (for a fee), a laundry service and a hotel shuttle bus. Complimentary newspapers are available. A business centre with fax machine and projector is available.