This attractive hotel is situated close to Plaza de España and the Palacio Real (Royal Palace). A wide variety of shops, countless boutiques, nightclubs, bars and restaurants are located in the immediate vicinity. The hotel is well situated for access to the public transport network.

Guests have a choice of 14 junior suites and 409 double rooms located in a 14-storey main building and a 7-storey auxiliary building. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a cloakroom, baggage storage service, safe, currency exchange service, cash machine and drinks machine ensure a comfortable stay. Wireless internet access in public areas (for a fee) allows guests to stay connected. The tour desk offers assistance with booking excursions. The complex offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Other services include a 24-hour security service, a babysitting service, a childcare service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A business centre with fax machine and photocopier is available. 12 conference rooms are available for lectures, presentations and meetings.