The hotel is located in the heart of the historic centre of Madrid, in the Golden Triangle of Art, with the main museums of Madrid, the Prado, Reina Sofía and Thyssen museums. In the surrounding area are the Congress of Deputies, the CaixaForum exhibition centre and the botanical gardens, and the hotel is very close to Atocha railway station. It takes 5 minutes to reach the Puerta del Sol and shopping area. The hotel is situated 15 minutes from Palacio de los Deportes. Access to public transport is within walking distance and Barajas International Airport is approximately 15 km away.

The hotel was built in 1904. The hotel has 116 non-smoking rooms, including 4 single rooms and 109 double rooms, which are located on 8 storeys and are reachable by lift. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, room service (for a fee), an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.