This hotel enjoys an excellent, central location in the tourist centre of Madrid close to the old town and the Prado museum. Restaurants, bars and nightclubs are to be found about 500 m away.

128 non-smoking rooms are located on 10 storeys and can be reached by lift. The reception desk is open round the clock. Services such as a cloakroom, baggage storage service, safe and currency exchange service ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the car park. Further services include a car hire service, medical assistance, room service, an alarm call service, a laundry service and a hotel shuttle bus.