This hotel is located in the heart of Madrid just a few paces from Santiago Bernabeu football stadium, home to the world-famous Real Madrid football club. The inner city as well as many sights such as the royal palace and El Prado museum lie within walking distance and the main train station is about 5 km away. Transfer to Madrid airport, which lies approximately 8 km away, takes roughly 30 minutes.

The hotel has 39 single rooms and 116 double rooms, which are located on 7 storeys and are reachable by 4 lifts. English- and French-speaking staff at the 24-hour reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, medical assistance, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.