The hotel is wonderfully located in the centre of Madrid. It is located only around 100 m from Paseo de la Castellana Boulevard and is close to the science museum as well as the Congress Palace. The transfer time to the Madrid airport takes around 15 min. The public transport network is easily reached on foot.

266 non-smoking rooms, including 14 junior suites, 35 single rooms and 216 double rooms, are located on 8 storeys and can be reached by 4 lifts. English- and French-speaking staff at the reception desk in the lobby are happy to answer any questions. Amenities available at the hotel include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a childcare service, medical assistance, a transfer service, room service, an alarm call service, a laundry service and a coin-operated laundry. A business centre with fax machine and projector is available.