This small, family-run hotel is situated directly in the city centre, opposite the Madrid Opera House. The charming Palacio Real is just a few minutes walk away, as it the Plaza Mayor, the heart of Madrid. The city's airport is some 15 km from the hotel.

The hotel has 79 rooms, including 14 single rooms and 61 double rooms, which are located on 9 storeys and are reachable by lift. Multilingual staff (English, German, French) at the 24-hour reception desk are happy to answer any questions. Services such as a baggage storage service and a safe ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A business centre with fax machine, projector and photocopier is available.