This hotel is located in Alcalá Street, close to the Puerta del Sol at the heart of the city and within a short distance of the historical centre of the city, which is the area of most interest to tourists, featuring many tourist sights and squares. It is just 100 m to Plaza de Cibeles, which is known as the "Paseo del Arte", with three of the city's most prominent museums situated here: the Museo del Prado, the Museo Tysen Bornemisza and the Centro de Arte Moderno Reina Sofía. It is just 2 minutes' walk to a range of entertainment venues; Madrid airport lies some 14 km away.

The hotel was built in 1920. 66 non-smoking rooms are located on 14 storeys and can be reached by 2 lifts. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Guests arriving by car can park their vehicles in the car park. Other services include a babysitting service, a childcare service, a car hire service, medical assistance, room service and a laundry service. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. A fax machine is available for guests' business needs.