This city hotel is located in the historical centre of Madrid, close to the Plaza Mayor and within a short walk of Puerta del Sol. Countless shopping venues, bars, restaurants and nightclubs are to be found in the immediate vicinity. Furthermore, links to the public transport network can easily be reached on foot. The transfer time to the airport is approximately 30 minutes.

The hotel has 71 rooms, including 10 suites and 40 double rooms, which are located on 5 storeys and are reachable by lift. English- and French-speaking staff at the 24-hour reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. A business centre with fax machine, projector and photocopier is available.