This hotel is located in the centre of Madrid, only a few metres from Puerta del Sol Square. From the hotel it is approximately 18 km to Madrid airport.

180 non-smoking rooms are available to guests in a 6-storey main building and an auxiliary building. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. A cloakroom, baggage storage service, safe and currency exchange service are available. Wireless internet access in public areas (for a fee) allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. Film fans will find plenty of 'lights, camera, action' at the cinema. There are a number of shops as well. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Other services include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, a laundry service and a hotel shuttle bus. To assist guests with their business and communication needs, the business centre offers a fax machine.